• Latest Postings

  • Career Information

    Adjustment Clerks

    Investigate and resolve customers' inquiries concerning merchandise, service, billing, or credit rating. Examine pertinent information to determine accuracy of customers' complaints and responsibility for errors. Notify customers and appropriate personnel of findings, adjustments, and recommendations, such as exchange of merchandise, refund of money, credit to customers' accounts, or adjustment to customers' bills.

    Reviews claims adjustments with dealer, examines parts claimed to be defective and approves or disapproves of dealer's claim. Notifies customer and designated personnel of findings and recommendations, such as exchanging merchandise or refunding money, or adjustment of bill. Examines weather conditions, number of days in billing period, and reviews meter accounts for errors which might explain high utility charges. Writes work order. Prepares reports showing volume, types, and disposition of claims handled. Compares merchandise with original requisition and information on invoice and prepares invoice for returned goods. Orders tests to detect product malfunction and determines if defect resulted from faulty construction. Trains dealers or service personnel in construction of products, service operations, and customer service.

    English Language -- Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.

    Active Listening -- Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times. Writing -- Communicating effectively in writing as appropriate for the needs of the audience. Speaking -- Talking to others to convey information effectively. Reading Comprehension -- Understanding written sentences and paragraphs in work related documents. Judgment and Decision Making -- Considering the relative costs and benefits of potential actions to choose the most appropriate one. Critical Thinking -- Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems. Instructing -- Teaching others how to do something. tive Listening -- Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.

    Oral Expression -- The ability to communicate information and ideas in speaking so others will understand. Written Comprehension -- The ability to read and understand information and ideas presented in writing. Oral Comprehension -- The ability to listen to and understand information and ideas presented through spoken words and sentences. Near Vision -- The ability to see details at close range (within a few feet of the observer). Deductive Reasoning -- The ability to apply general rules to specific problems to produce answers that make sense. Written Expression -- The ability to communicate information and ideas in writing so others will understand. Speech Clarity -- The ability to speak clearly so others can understand you. Information Ordering -- The ability to arrange things or actions in a certain order or pattern according to a specific rule or set of rules (e.g., patterns of numbers, letters, words, pictures, mathematical operations).

    Performing for or Working Directly with the Public -- Performing for people or dealing directly with the public. This includes serving customers in restaurants and stores, and receiving clients or guests. Getting Information -- Observing, receiving, and otherwise obtaining information from all relevant sources. Resolving Conflicts and Negotiating with Others -- Handling complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others. Communicating with Persons Outside Organization -- Communicating with people outside the organization, representing the organization to customers, the public, government, and other external sources. This information can be exchanged in person, in writing, or by telephone or e-mail. Documenting/Recording Information -- Entering, transcribing, recording, storing, or maintaining information in written or electronic/magnetic form. Identifying Objects, Actions, and Events -- Identifying information by categorizing, estimating, recognizing differences or similarities, and detecting changes in circumstances or events. Communicating with Supervisors, Peers, or Subordinates -- Providing information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.