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    Arbitrators, Mediators, and Conciliators

    Facilitate negotiation and conflict resolution through dialogue. Resolve conflicts outside of the court system by mutual consent of parties involved.

    Review and evaluate information from documents such as claim applications, birth or death certificates, and physician or employer records. Set up appointments for parties to meet for mediation. Use mediation techniques to facilitate communication between disputants, to further parties' understanding of different perspectives, and to guide parties toward mutual agreement. Authorize payment of valid claims. Determine existence and amount of liability, according to evidence, laws, and administrative and judicial precedents. Issue subpoenas and administer oaths to prepare for formal hearings. Notify claimants of denied claims and appeal rights. Prepare written opinions and decisions regarding cases. Rule on exceptions, motions, and admissibility of evidence. Conduct studies of appeals procedures in order to ensure adherence to legal requirements and to facilitate disposition of cases. Organize and deliver public presentations about mediation to organizations such as community agencies and schools. Analyze evidence and apply relevant laws, regulations, policies, and precedents in order to reach conclusions. Arrange and conduct hearings to obtain information and evidence relative to disposition of claims. Conduct initial meetings with disputants to outline the arbitration process, settle procedural matters such as fees, and determine details such as witness numbers and time requirements. Confer with disputants to clarify issues, identify underlying concerns, and develop an understanding of their respective needs and interests. Interview claimants, agents, or witnesses to obtain information about disputed issues. Participate in court proceedings. Prepare settlement agreements for disputants to sign. Recommend acceptance or rejection of compromise settlement offers. Research laws, regulations, policies, and precedent decisions to prepare for hearings.

    Law and Government -- Knowledge of laws, legal codes, court procedures, precedents, government regulations, executive orders, agency rules, and the democratic political process. English Language -- Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar. Administration and Management -- Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources.

    Active Listening -- Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times. Judgment and Decision Making -- Considering the relative costs and benefits of potential actions to choose the most appropriate one. Critical Thinking -- Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems. Reading Comprehension -- Understanding written sentences and paragraphs in work related documents. Speaking -- Talking to others to convey information effectively. Writing -- Communicating effectively in writing as appropriate for the needs of the audience. Active Learning -- Understanding the implications of new information for both current and future problem-solving and decision-making. Complex Problem Solving -- Identifying complex problems and reviewing related information to develop and evaluate options and implement solutions. Social Perceptiveness -- Being aware of others' reactions and understanding why they react as they do. Negotiation -- Bringing others together and trying to reconcile differences.

    Oral Expression -- The ability to communicate information and ideas in speaking so others will understand. Written Comprehension -- The ability to read and understand information and ideas presented in writing. Oral Comprehension -- The ability to listen to and understand information and ideas presented through spoken words and sentences. Written Expression -- The ability to communicate information and ideas in writing so others will understand. Speech Clarity -- The ability to speak clearly so others can understand you. Memorization -- The ability to remember information such as words, numbers, pictures, and procedures. Inductive Reasoning -- The ability to combine pieces of information to form general rules or conclusions (includes finding a relationship among seemingly unrelated events). Near Vision -- The ability to see details at close range (within a few feet of the observer). Deductive Reasoning -- The ability to apply general rules to specific problems to produce answers that make sense. Information Ordering -- The ability to arrange things or actions in a certain order or pattern according to a specific rule or set of rules (e.g., patterns of numbers, letters, words, pictures, mathematical operations).

    Getting Information -- Observing, receiving, and otherwise obtaining information from all relevant sources. Making Decisions and Solving Problems -- Analyzing information and evaluating results to choose the best solution and solve problems. Evaluating Information to Determine Compliance with Standards -- Using relevant information and individual judgment to determine whether events or processes comply with laws, regulations, or standards. Interpreting the Meaning of Information for Others -- Translating or explaining what information means and how it can be used. Communicating with Persons Outside Organization -- Communicating with people outside the organization, representing the organization to customers, the public, government, and other external sources. This information can be exchanged in person, in writing, or by telephone or e-mail. Communicating with Supervisors, Peers, or Subordinates -- Providing information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person. Identifying Objects, Actions, and Events -- Identifying information by categorizing, estimating, recognizing differences or similarities, and detecting changes in circumstances or events. Resolving Conflicts and Negotiating with Others -- Handling complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others. Analyzing Data or Information -- Identifying the underlying principles, reasons, or facts of information by breaking down information or data into separate parts. Processing Information -- Compiling, coding, categorizing, calculating, tabulating, auditing, or verifying information or data.