Locate and notify customers of delinquent accounts by mail, telephone, or personal visit to solicit payment. Duties include receiving payment and posting amount to customer's account; preparing statements to credit department if customer fails to respond; initiating repossession proceedings or service disconnection; keeping records of collection and status of accounts.

Receive payments and post amounts paid to customer accounts. Locate and monitor overdue accounts, using computers and a variety of automated systems . Record information about financial status of customers and status of collection efforts. Locate and notify customers of delinquent accounts by mail, telephone, or personal visits in order to solicit payment. Confer with customers by telephone or in person to determine reasons for overdue payments and to review the terms of sales, service, or credit contracts. Advise customers of necessary actions and strategies for debt repayment. Persuade customers to pay amounts due on credit accounts, damage claims, or nonpayable checks, or to return merchandise. Sort and file correspondence, and perform miscellaneous clerical duties such as answering correspondence and writing reports. Perform various administrative functions for assigned accounts, such as recording address changes and purging the records of deceased customers. Arrange for debt repayment or establish repayment schedules, based on customers' financial situations. Negotiate credit extensions when necessary. Trace delinquent customers to new addresses by inquiring at post offices, telephone companies, credit bureaus, or through the questioning of neighbors. Notify credit departments, order merchandise repossession or service disconnection, and turn over account records to attorneys when customers fail to respond to collection attempts. Drive vehicles to visit customers, return merchandise to creditors, or deliver bills.

Customer and Personal Service -- Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction. Clerical -- Knowledge of administrative and clerical procedures and systems such as word processing, managing files and records, stenography and transcription, designing forms, and other office procedures and terminology. English Language -- Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar. Economics and Accounting -- Knowledge of economic and accounting principles and practices, the financial markets , banking and the analysis and reporting of financial data.

Active Listening -- Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times. Speaking -- Talking to others to convey information effectively. Reading Comprehension -- Understanding written sentences and paragraphs in work related documents. Time Management -- Managing one's own time and the time of others. Mathematics -- Using mathematics to solve problems . Social Perceptiveness -- Being aware of others' reactions and understanding why they react as they do. Writing -- Communicating effectively in writing as appropriate for the needs of the audience. Active Learning -- Understanding the implications of new information for both current and future problem-solving and decision-making. Judgment and Decision Making -- Considering the relative costs and benefits of potential actions to choose the most appropriate one. Critical Thinking -- Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.

Oral Expression -- The ability to communicate information and ideas in speaking so others will understand. Speech Clarity -- The ability to speak clearly so others can understand you. Oral Comprehension -- The ability to listen to and understand information and ideas presented through spoken words and sentences. Near Vision -- The ability to see details at close range (within a few feet of the observer). Problem Sensitivity -- The ability to tell when something is wrong or is likely to go wrong. It does not involve solving the problem, only recognizing there is a problem. Speech Recognition -- The ability to identify and understand the speech of another person. Written Comprehension -- The ability to read and understand information and ideas presented in writing. Information Ordering -- The ability to arrange things or actions in a certain order or pattern according to a specific rule or set of rules (e.g., patterns of numbers, letters, words, pictures, mathematical operations). Written Expression -- The ability to communicate information and ideas in writing so others will understand. Deductive Reasoning -- The ability to apply general rules to specific problems to produce answers that make sense.

Interacting With Computers -- Using computers and computer systems (including hardware and software) to program, write software, set up functions, enter data, or process information. Getting Information -- Observing, receiving, and otherwise obtaining information from all relevant sources. Processing Information -- Compiling, coding, categorizing, calculating, tabulating, auditing, or verifying information or data. Making Decisions and Solving Problems -- Analyzing information and evaluating results to choose the best solution and solve problems. Evaluating Information to Determine Compliance with Standards -- Using relevant information and individual judgment to determine whether events or processes comply with laws, regulations, or standards. Organizing, Planning, and Prioritizing Work -- Developing specific goals and plans to prioritize, organize, and accomplish your work. Documenting/Recording Information -- Entering, transcribing, recording, storing, or maintaining information in written or electronic/magnetic form. Communicating with Persons Outside Organization -- Communicating with people outside the organization, representing the organization to customers, the public, government, and other external sources. This information can be exchanged in person, in writing, or by telephone or e-mail. Updating and Using Relevant Knowledge -- Keeping up-to-date technically and applying new knowledge to your job. Communicating with Supervisors, Peers, or Subordinates -- Providing information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.