Interview unemployed workers and compile data to determine eligibility for unemployment benefits

Interviews claimants returning at specified intervals to certify claimants for continuing benefits. Assists applicants in filling out forms, using knowledge of information required or native language of applicant. Refers applicants to job opening or interview with other staff, in accordance with administrative guidelines or office procedure. Schedules unemployment insurance claimants for adjudication interview when question of eligibility arises. Answers questions concerning registration for jobs or application for unemployment benefits. Reviews data on job application or claim forms to ensure completeness. Assists applicants completing application forms for job referrals or unemployment compensation claims.

Personnel and Human Resources -- Knowledge of principles and procedures for personnel recruitment, selection, training, compensation and benefits, labor relations and negotiation, and personnel information systems. Clerical -- Knowledge of administrative and clerical procedures and systems such as word processing, managing files and records, stenography and transcription, designing forms, and other office procedures and terminology.

Speaking -- Talking to others to convey information effectively. Active Listening -- Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times. Reading Comprehension -- Understanding written sentences and paragraphs in work related documents. Writing -- Communicating effectively in writing as appropriate for the needs of the audience. Service Orientation -- Actively looking for ways to help people. Social Perceptiveness -- Being aware of others' reactions and understanding why they react as they do.

Oral Expression -- The ability to communicate information and ideas in speaking so others will understand. Written Comprehension -- The ability to read and understand information and ideas presented in writing. Oral Comprehension -- The ability to listen to and understand information and ideas presented through spoken words and sentences. Written Expression -- The ability to communicate information and ideas in writing so others will understand. Speech Clarity -- The ability to speak clearly so others can understand you. Near Vision -- The ability to see details at close range (within a few feet of the observer).

Getting Information -- Observing, receiving, and otherwise obtaining information from all relevant sources. Processing Information -- Compiling, coding, categorizing, calculating, tabulating, auditing, or verifying information or data. Performing for or Working Directly with the Public -- Performing for people or dealing directly with the public. This includes serving customers in restaurants and stores, and receiving clients or guests. Communicating with Persons Outside Organization -- Communicating with people outside the organization, representing the organization to customers, the public, government, and other external sources. This information can be exchanged in person, in writing, or by telephone or e-mail. Interpreting the Meaning of Information for Others -- Translating or explaining what information means and how it can be used. Evaluating Information to Determine Compliance with Standards -- Using relevant information and individual judgment to determine whether events or processes comply with laws, regulations, or standards. Identifying Objects, Actions, and Events -- Identifying information by categorizing, estimating, recognizing differences or similarities, and detecting changes in circumstances or events.