Assist patrons at hotel, apartment or office building with personal services. May take messages, arrange or give advice on transportation, business services or entertainment, or monitor guest requests for housekeeping and maintenance.

Make dining and other reservations for patrons, and obtain tickets for events. Provide information about local features such as shopping, dining, nightlife, and recreational destinations. Make travel arrangements for sightseeing and other tours. Receive, store, and deliver luggage and mail. Perform office duties on a temporary basis when needed. Pick up and deliver items, or run errands for guests. Carry out unusual requests such as searching for hard-to-find items and arranging for exotic services such as hot-air balloon rides. Arrange for the replacement of items lost by travelers. Arrange for interpreters or translators when patrons require such services. Plan special events, parties, and meetings, which may include booking musicians or celebrities to appear.

Customer and Personal Service -- Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction. English Language -- Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar. Telecommunications -- Knowledge of transmission, broadcasting, switching, control, and operation of telecommunications systems. Public Safety and Security -- Knowledge of relevant equipment, policies, procedures, and strategies to promote effective local, state, or national security operations for the protection of people, data, property, and institutions. Clerical -- Knowledge of administrative and clerical procedures and systems such as word processing, managing files and records, stenography and transcription, designing forms, and other office procedures and terminology. Psychology -- Knowledge of human behavior and performance; individual differences in ability, personality, and interests; learning and motivation; psychological research methods; and the assessment and treatment of behavioral and affective disorders. Communications and Media -- Knowledge of media production, communication, and dissemination techniques and methods. This includes alternative ways to inform and entertain via written, oral, and visual media.

Active Listening -- Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times. Service Orientation -- Actively looking for ways to help people. Speaking -- Talking to others to convey information effectively. Social Perceptiveness -- Being aware of others' reactions and understanding why they react as they do. Reading Comprehension -- Understanding written sentences and paragraphs in work related documents. Critical Thinking -- Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems. Time Management -- Managing one's own time and the time of others. Writing -- Communicating effectively in writing as appropriate for the needs of the audience. Coordination -- Adjusting actions in relation to others' actions. Learning Strategies -- Selecting and using training/instructional methods and procedures appropriate for the situation when learning or teaching new things.

Oral Expression -- The ability to communicate information and ideas in speaking so others will understand. Oral Comprehension -- The ability to listen to and understand information and ideas presented through spoken words and sentences. Speech Clarity -- The ability to speak clearly so others can understand you. Speech Recognition -- The ability to identify and understand the speech of another person. Deductive Reasoning -- The ability to apply general rules to specific problems to produce answers that make sense. Problem Sensitivity -- The ability to tell when something is wrong or is likely to go wrong. It does not involve solving the problem, only recognizing there is a problem. Written Comprehension -- The ability to read and understand information and ideas presented in writing. Inductive Reasoning -- The ability to combine pieces of information to form general rules or conclusions (includes finding a relationship among seemingly unrelated events). Fluency of Ideas -- The ability to come up with a number of ideas about a topic (the number of ideas is important, not their quality, correctness, or creativity). Information Ordering -- The ability to arrange things or actions in a certain order or pattern according to a specific rule or set of rules (e.g., patterns of numbers, letters, words, pictures, mathematical operations).

Getting Information -- Observing, receiving, and otherwise obtaining information from all relevant sources. Performing for or Working Directly with the Public -- Performing for people or dealing directly with the public. This includes serving customers in restaurants and stores, and receiving clients or guests. Communicating with Supervisors, Peers, or Subordinates -- Providing information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person. Communicating with Persons Outside Organization -- Communicating with people outside the organization, representing the organization to customers, the public, government, and other external sources. This information can be exchanged in person, in writing, or by telephone or e-mail. Making Decisions and Solving Problems -- Analyzing information and evaluating results to choose the best solution and solve problems. Identifying Objects, Actions, and Events -- Identifying information by categorizing, estimating, recognizing differences or similarities, and detecting changes in circumstances or events. Establishing and Maintaining Interpersonal Relationships -- Developing constructive and cooperative working relationships with others, and maintaining them over time. Judging the Qualities of Things, Services, or People -- Assessing the value, importance, or quality of things or people. Updating and Using Relevant Knowledge -- Keeping up-to-date technically and applying new knowledge to your job. Interacting With Computers -- Using computers and computer systems (including hardware and software) to program, write software, set up functions, enter data, or process information.