Compose letters in reply to requests for merchandise, damage claims, credit and other information, delinquent accounts, incorrect billings, or unsatisfactory services. Duties may include gathering data to formulate reply and typing correspondence.

Read incoming correspondence to ascertain nature of writers' concerns and to determine disposition of correspondence. Review correspondence for format and typographical accuracy, assemble the information into a prescribed form with the correct number of copies, and submit it to an authorized official for signature. Route correspondence to other departments for reply. Type acknowledgment letters to persons sending correspondence. Compile data from records to prepare periodic reports. Compile data pertinent to manufacture of special products for customers. Compose correspondence requesting medical information and records. Confer with company personnel regarding feasibility of complying with writers' requests. Ensure that money collected is properly recorded and secured. Obtain written authorization to access required medical information. Process orders for goods requested in correspondence. Respond to internal and external requests for the release of information contained in medical records, copying medical records, and selective extracts in accordance with laws and regulations. Complete form letters in response to requests or problems identified by correspondence. Compose letters in reply to correspondence concerning such items as requests for merchandise, damage claims, credit information requests, delinquent accounts, incorrect billing, or unsatisfactory service. Compute costs of records furnished to requesters, and write letters to obtain payment. Gather records pertinent to specific problems, review them for completeness and accuracy, and attach records to correspondence as necessary. Maintain files and control records to show correspondence activities. Prepare documents and correspondence such as damage claims, credit and billing inquiries, invoices, and service complaints. Prepare records for shipment by certified mail. Present clear and concise explanations of governing rules and regulations. Submit completed documents to typists for typing in final form, and instruct typists in matters such as format, addresses, addressees, and the necessary number of copies.

Clerical -- Knowledge of administrative and clerical procedures and systems such as word processing, managing files and records, stenography and transcription, designing forms, and other office procedures and terminology. English Language -- Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.

Writing -- Communicating effectively in writing as appropriate for the needs of the audience. Reading Comprehension -- Understanding written sentences and paragraphs in work related documents. Active Listening -- Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.

Written Expression -- The ability to communicate information and ideas in writing so others will understand. Written Comprehension -- The ability to read and understand information and ideas presented in writing. Wrist-Finger Speed -- The ability to make fast, simple, repeated movements of the fingers, hands, and wrists. Oral Comprehension -- The ability to listen to and understand information and ideas presented through spoken words and sentences. Near Vision -- The ability to see details at close range (within a few feet of the observer).

Getting Information -- Observing, receiving, and otherwise obtaining information from all relevant sources. Performing Administrative Activities -- Performing day-to-day administrative tasks such as maintaining information files and processing paperwork. Communicating with Persons Outside Organization -- Communicating with people outside the organization, representing the organization to customers, the public, government, and other external sources. This information can be exchanged in person, in writing, or by telephone or e-mail. Processing Information -- Compiling, coding, categorizing, calculating, tabulating, auditing, or verifying information or data. Communicating with Supervisors, Peers, or Subordinates -- Providing information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person. Evaluating Information to Determine Compliance with Standards -- Using relevant information and individual judgment to determine whether events or processes comply with laws, regulations, or standards.