Refers to alphabetical or geographical reels or directories to answer questions and provide telephone information.
Plugs in headphones when signal light flashes on cord switchboard, or pushes switch keys on cordless switchboard to make connections.
Keeps reels and directories up-to-date.
Maintains record of calls received.
Suggests alternate locations and spellings under which number could be listed.
Types location and spelling of name on computer terminal keyboard, and scans directory or microfilm viewer to locate number.
Telecommunications -- Knowledge of transmission, broadcasting, switching, control, and operation of telecommunications systems.
Customer and Personal Service -- Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
English Language -- Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.
Computers and Electronics -- Knowledge of circuit boards, processors, chips, electronic equipment, and computer hardware and software, including applications and programming.
Clerical -- Knowledge of administrative and clerical procedures and systems such as word processing, managing files and records, stenography and transcription, designing forms, and other office procedures and terminology.
Communications and Media -- Knowledge of media production, communication, and dissemination techniques and methods. This includes alternative ways to inform and entertain via written, oral, and visual media.
Geography -- Knowledge of principles and methods for describing the features of land, sea, and air masses, including their physical characteristics, locations, interrelationships, and distribution of plant, animal, and human life.
Speaking -- Talking to others to convey information effectively.
Active Listening -- Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
Service Orientation -- Actively looking for ways to help people.
Reading Comprehension -- Understanding written sentences and paragraphs in work related documents.
Speech Clarity -- The ability to speak clearly so others can understand you.
Oral Expression -- The ability to communicate information and ideas in speaking so others will understand.
Oral Comprehension -- The ability to listen to and understand information and ideas presented through spoken words and sentences.
Speech Recognition -- The ability to identify and understand the speech of another person.
Near Vision -- The ability to see details at close range (within a few feet of the observer).
Auditory Attention -- The ability to focus on a single source of sound in the presence of other distracting sounds.
Perceptual Speed -- The ability to quickly and accurately compare similarities and differences among sets of letters, numbers, objects, pictures, or patterns. The things to be compared may be presented at the same time or one after the other. This ability also includes comparing a presented object with a remembered object.
Written Comprehension -- The ability to read and understand information and ideas presented in writing.
Reaction Time -- The ability to quickly respond (with the hand, finger, or foot) to a signal (sound, light, picture) when it appears.
Wrist-Finger Speed -- The ability to make fast, simple, repeated movements of the fingers, hands, and wrists.
Communicating with Persons Outside Organization -- Communicating with people outside the organization, representing the organization to customers, the public, government, and other external sources. This information can be exchanged in person, in writing, or by telephone or e-mail.
Getting Information -- Observing, receiving, and otherwise obtaining information from all relevant sources.
Interacting With Computers -- Using computers and computer systems (including hardware and software) to program, write software, set up functions, enter data, or process information.
Handling and Moving Objects -- Using hands and arms in handling, installing, positioning, and moving materials, and manipulating things.
Performing for or Working Directly with the Public -- Performing for people or dealing directly with the public. This includes serving customers in restaurants and stores, and receiving clients or guests.
Controlling Machines and Processes -- Using either control mechanisms or direct physical activity to operate machines or processes (not including computers or vehicles).
Documenting/Recording Information -- Entering, transcribing, recording, storing, or maintaining information in written or electronic/magnetic form.
Identifying Objects, Actions, and Events -- Identifying information by categorizing, estimating, recognizing differences or similarities, and detecting changes in circumstances or events.
Establishing and Maintaining Interpersonal Relationships -- Developing constructive and cooperative working relationships with others, and maintaining them over time.
Processing Information -- Compiling, coding, categorizing, calculating, tabulating, auditing, or verifying information or data.