Compile and balance cash receipts at the end of the day or shift.
Resolve customer complaints regarding food service.
Train workers in food preparation, and in service, sanitation, and safety procedures.
Inspect supplies, equipment, and work areas in order to ensure efficient service and conformance to standards.
Control inventories of food, equipment, smallware, and liquor, and report shortages to designated personnel.
Observe and evaluate workers and work procedures in order to ensure quality standards and service.
Assign duties, responsibilities, and work stations to employees in accordance with work requirements.
Estimate ingredients and supplies required to prepare a recipe.
Perform personnel actions such as hiring and firing staff, consulting with other managers as necessary.
Analyze operational problems, such as theft and wastage, and establish procedures to alleviate these problems.
Specify food portions and courses, production and time sequences, and workstation and equipment arrangements.
Recommend measures for improving work procedures and worker performance in order to increase service quality and enhance job safety.
Greet and seat guests, and present menus and wine lists.
Present bills and accept payments.
Forecast staff, equipment, and supply requirements based on a master menu.
Perform serving duties such as carving meat, preparing flambe dishes, or serving wine and liquor.
Record production and operational data on specified forms.
Purchase or requisition supplies and equipment needed to ensure quality and timely delivery of services.
Collaborate with other personnel in order to plan menus, serving arrangements, and related details.
Supervise and check the assembly of regular and special diet trays and the delivery of food trolleys to hospital patients.
Schedule parties and take reservations.
Develop departmental objectives, budgets, policies, procedures, and strategies.
Develop equipment maintenance schedules and arrange for repairs.
Evaluate new products for usefulness and suitability.
Customer and Personal Service -- Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
Administration and Management -- Knowledge of business and management principles involved in strategic planning, resource allocation, human resources
modeling, leadership technique, production methods, and coordination of people and resources.
Speaking -- Talking to others to convey information effectively.
Active Listening -- Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
Time Management -- Managing one's own time and the time of others.
Reading Comprehension -- Understanding written sentences and paragraphs in work related documents.
Instructing -- Teaching others how to do something.
Monitoring -- Monitoring/Assessing performance of yourself, other individuals, or organizations to make improvements or take corrective action.
Mathematics -- Using mathematics to solve problems.
Service Orientation -- Actively looking for ways to help people.
Social Perceptiveness -- Being aware of others' reactions and understanding why they react as they do.
Management of Personnel Resources -- Motivating, developing, and directing people as they work, identifying the best people for the job.
Oral Expression -- The ability to communicate information and ideas in speaking so others will understand.
Oral Comprehension -- The ability to listen to and understand information and ideas presented through spoken words and sentences.
Speech Clarity -- The ability to speak clearly so others can understand you.
Problem Sensitivity -- The ability to tell when something is wrong or is likely to go wrong. It does not involve solving the problem, only recognizing there is a problem.
Speech Recognition -- The ability to identify and understand the speech of another person.
Information Ordering -- The ability to arrange things or actions in a certain order or pattern according to a specific rule or set of rules (e.g., patterns of numbers, letters, words, pictures, mathematical operations).
Deductive Reasoning -- The ability to apply general rules to specific problems to produce answers that make sense.
Near Vision -- The ability to see details at close range (within a few feet of the observer).
Inductive Reasoning -- The ability to combine pieces of information to form general rules or conclusions (includes finding a relationship among seemingly unrelated events).
Performing for or Working Directly with the Public -- Performing for people or dealing directly with the public. This includes serving customers in restaurants and stores, and receiving clients or guests.
Identifying Objects, Actions, and Events -- Identifying information by categorizing, estimating, recognizing differences or similarities, and detecting changes in circumstances or events.
Getting Information -- Observing, receiving, and otherwise obtaining information from all relevant sources.
Making Decisions and Solving Problems -- Analyzing information and evaluating results to choose the best solution and solve problems.
Communicating with Supervisors, Peers, or Subordinates -- Providing information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.
Establishing and Maintaining Interpersonal Relationships -- Developing constructive and cooperative working relationships with others, and maintaining them over time.
Training and Teaching Others -- Identifying the educational needs of others, developing formal educational or training programs or classes, and teaching or instructing others.
Evaluating Information to Determine Compliance with Standards -- Using relevant information and individual judgment to determine whether events or processes comply with laws, regulations, or standards.
Resolving Conflicts and Negotiating with Others -- Handling complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others.
Selling or Influencing Others -- Convincing others to buy merchandise/goods or to otherwise change their minds or actions.