Supervise work activities of cleaning personnel in hotels, hospitals, offices, and other establishments.
Supervise in-house services such as laundries, maintenance and repair, dry cleaning, and/or valet services.
Inspect work performed to ensure that it meets specifications and established standards.
Instruct staff in work policies and procedures, and the use and maintenance of equipment.
Plan and prepare employee work schedules.
Check equipment to ensure that it is in working order.
Confer with staff in order to resolve performance and personnel problems, and to discuss company policies.
Evaluate employee performance, and recommend personnel actions such as promotions, transfers, and dismissals.
Inspect and evaluate the physical condition of facilities in order to determine the type of work required.
Inventory stock to ensure that supplies and equipment are available in adequate amounts.
Investigate complaints about service and equipment, and take corrective action.
Issue supplies and equipment to workers.
Maintain required records of work hours, budgets, payrolls, and other information.
Perform or assist with cleaning duties as necessary.
Recommend changes that could improve service and increase operational efficiency.
Coordinate activities with other departments to ensure that services are provided in an efficient and timely manner.
Establish and implement operational standards and procedures for the departments they supervise.
Forecast necessary levels of staffing and stock at different times, in order to facilitate effective scheduling and ordering.
Perform financial tasks such as estimating costs, and preparing and managing budgets.
Prepare activity and personnel reports, and reports containing information such as occupancy, hours worked, facility usage, work performed, and departmental expenses.
Recommend or arrange for additional services such as painting, repair work, renovations, and the replacement of furnishings and equipment.
Screen job applicants, and hire new employees.
Select and order or purchase new equipment, supplies, and furnishings.
Select the most suitable cleaning materials for different types of linens, furniture, flooring, and surfaces.
Advise managers, desk clerks, or admitting personnel of rooms ready for occupancy.
Direct activities for stopping the spread of infections in facilities such as hospitals.