Directly supervise and coordinate activities of sales workers other than retail sales workers. May perform duties, such as budgeting, accounting, and personnel work, in addition to supervisory duties

Listen to and resolve customer complaints regarding services, products, or personnel. Monitor sales staff performance to ensure that goals are met. Plan and prepare work schedules, and assign employees to specific duties. Prepare sales and inventory reports for management and budget departments. Provide staff with assistance in performing difficult or complicated duties. Attend company meetings to exchange product information and coordinate work activities with other departments. Confer with company officials to develop methods and procedures to increase sales, expand markets, and promote business. Coordinate sales promotion activities, and prepare merchandise displays and advertising copy. Examine merchandise to ensure correct pricing and display, and that it functions as advertised. Examine products purchased for resale or received for storage to determine product condition. Formulate pricing policies on merchandise according to profitability requirements. Prepare rental or lease agreements, specifying charges and payment procedures for use of machinery, tools, or other items. Analyze details of sales territories to assess their growth potential, and to set quotas. Direct and supervise employees engaged in sales, inventory-taking, reconciling cash receipts, or performing specific services such as pumping gasoline for customers. Hire, train, and evaluate personnel. Inventory stock, and reorder when inventories drop to specified levels. Keep records pertaining to purchases, sales, and requisitions. Visit retailers and sales representatives to promote products and gather information.

Administration and Management -- Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources. Personnel and Human Resources -- Knowledge of principles and procedures for personnel recruitment, selection, training, compensation and benefits, labor relations and negotiation, and personnel information systems. Mathematics -- Knowledge of arithmetic, algebra, geometry, calculus, statistics, and their applications. Sales and Marketing -- Knowledge of principles and methods for showing, promoting, and selling products or services. This includes marketing strategy and tactics, product demonstration, sales techniques, and sales control systems. Economics and Accounting -- Knowledge of economic and accounting principles and practices, the financial markets, banking and the analysis and reporting of financial data. Customer and Personal Service -- Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction. Education and Training -- Knowledge of principles and methods for curriculum and training design, teaching and instruction for individuals and groups, and the measurement of training effects.

Critical Thinking -- Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems. Speaking -- Talking to others to convey information effectively. Judgment and Decision Making -- Considering the relative costs and benefits of potential actions to choose the most appropriate one. Coordination -- Adjusting actions in relation to others' actions. Management of Personnel Resources -- Motivating, developing, and directing people as they work, identifying the best people for the job. Management of Financial Resources -- Determining how money will be spent to get the work done, and accounting for these expenditures. Active Listening -- Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times. Reading Comprehension -- Understanding written sentences and paragraphs in work related documents. Systems Evaluation -- Identifying measures or indicators of system performance and the actions needed to improve or correct performance, relative to the goals of the system. Management of Material Resources -- Obtaining and seeing to the appropriate use of equipment, facilities, and materials needed to do certain work.

Oral Expression -- The ability to communicate information and ideas in speaking so others will understand. Oral Comprehension -- The ability to listen to and understand information and ideas presented through spoken words and sentences. Written Comprehension -- The ability to read and understand information and ideas presented in writing. Written Expression -- The ability to communicate information and ideas in writing so others will understand. Deductive Reasoning -- The ability to apply general rules to specific problems to produce answers that make sense. Originality -- The ability to come up with unusual or clever ideas about a given topic or situation, or to develop creative ways to solve a problem. Speech Clarity -- The ability to speak clearly so others can understand you. Number Facility -- The ability to add, subtract, multiply, or divide quickly and correctly. Mathematical Reasoning -- The ability to choose the right mathematical methods or formulas to solve a problem. Problem Sensitivity -- The ability to tell when something is wrong or is likely to go wrong. It does not involve solving the problem, only recognizing there is a problem.

Scheduling Work and Activities -- Scheduling events, programs, and activities, as well as the work of others. Monitoring and Controlling Resources -- Monitoring and controlling resources and overseeing the spending of money. Communicating with Supervisors, Peers, or Subordinates -- Providing information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person. Staffing Organizational Units -- Recruiting, interviewing, selecting, hiring, and promoting employees in an organization. Analyzing Data or Information -- Identifying the underlying principles, reasons, or facts of information by breaking down information or data into separate parts. Coordinating the Work and Activities of Others -- Getting members of a group to work together to accomplish tasks. Making Decisions and Solving Problems -- Analyzing information and evaluating results to choose the best solution and solve problems. Communicating with Persons Outside Organization -- Communicating with people outside the organization, representing the organization to customers, the public, government, and other external sources. This information can be exchanged in person, in writing, or by telephone or e-mail. Selling or Influencing Others -- Convincing others to buy merchandise/goods or to otherwise change their minds or actions. Documenting/Recording Information -- Entering, transcribing, recording, storing, or maintaining information in written or electronic/magnetic form.