Supervise and coordinate activities of personal service workers, such as supervisors of flight attendants, hairdressers, or caddies.

Analyze and record personnel and operational data, and write related activity reports. Apply customer/guest feedback to service improvement efforts. Assign work schedules, following work requirements, to ensure quality and timely delivery of service. Direct and coordinate the activities of workers such as flight attendants, hotel staff, or hair stylists. Inspect work areas and operating equipment to ensure conformance to established standards in areas such as cleanliness and maintenance. Meet with managers and other supervisors to stay informed of changes affecting operations. Observe and evaluate workers' appearance and performance to ensure quality service and compliance with specifications. Recruit and hire staff members. Requisition necessary supplies, equipment, and services. Resolve customer complaints regarding worker performance and services rendered. Take disciplinary action to address performance problems. Train workers in proper operational procedures and functions, and explain company policies. Collaborate with staff members to plan and develop programs of events, schedules of activities, or menus. Direct marketing, advertising, and other customer recruitment efforts. Furnish customers with information on events and activities. Inform workers about interests and special needs of specific groups. Participate in continuing education to stay abreast of industry trends and developments.

Administration and Management -- Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources. Customer and Personal Service -- Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction. English Language -- Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar. Personnel and Human Resources -- Knowledge of principles and procedures for personnel recruitment, selection, training, compensation and benefits, labor relations and negotiation, and personnel information systems.

Coordination -- Adjusting actions in relation to others' actions. Time Management -- Managing one's own time and the time of others. Management of Personnel Resources -- Motivating, developing, and directing people as they work, identifying the best people for the job. Service Orientation -- Actively looking for ways to help people. Instructing -- Teaching others how to do something. Active Listening -- Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times. Speaking -- Talking to others to convey information effectively. Reading Comprehension -- Understanding written sentences and paragraphs in work related documents. Writing -- Communicating effectively in writing as appropriate for the needs of the audience. Social Perceptiveness -- Being aware of others' reactions and understanding why they react as they do.

First-Line Supervisors-Managers of Personal Service Workers Job Description & Jobs Job Title: First-Line Supervisors-Managers of Personal Service Workers RIASEC Career Code: E-C-S SOC: 39-1021.00 Job Description for:"First-Line Supervisors-Managers of Personal Service Workers" Supervise and coordinate activities of personal service workers, such as supervisors of flight attendants, hairdressers, or caddies. For First-Line Supervisors-Managers of Personal Service Workers Jobs Click Here What do you want to do now? 1) Learn how our Career Test will help you plan or change your career 2) Take our FREE Myers-Briggs-like Personality Test 3) Use our quick over-the-phone Career Coaching session for immediate help with your career 4) Quickly sort through over 2,000,000 real jobs and apply on-line For First-Line Supervisors-Managers of Personal Service Workers Jobs Click Here Job Tasks for: "First-Line Supervisors-Managers of Personal Service Workers" Analyze and record personnel and operational data, and write related activity reports. Apply customer/guest feedback to service improvement efforts. Assign work schedules, following work requirements, to ensure quality and timely delivery of service. Direct and coordinate the activities of workers such as flight attendants, hotel staff, or hair stylists. Inspect work areas and operating equipment to ensure conformance to established standards in areas such as cleanliness and maintenance. Meet with managers and other supervisors to stay informed of changes affecting operations. Observe and evaluate workers' appearance and performance to ensure quality service and compliance with specifications. Recruit and hire staff members. Requisition necessary supplies, equipment, and services. Resolve customer complaints regarding worker performance and services rendered. Take disciplinary action to address performance problems. Train workers in proper operational procedures and functions, and explain company policies. Collaborate with staff members to plan and develop programs of events, schedules of activities, or menus. Direct marketing, advertising, and other customer recruitment efforts. Furnish customers with information on events and activities. Inform workers about interests and special needs of specific groups. Participate in continuing education to stay abreast of industry trends and developments. Find the perfect career, try our Career Search Tools Knowledge Requirements for: "First-Line Supervisors-Managers of Personal Service Workers" Administration and Management -- Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources. Customer and Personal Service -- Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction. English Language -- Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar. Personnel and Human Resources -- Knowledge of principles and procedures for personnel recruitment, selection, training, compensation and benefits, labor relations and negotiation, and personnel information systems. See the education requirements for First-Line Supervisors-Managers of Personal Service Workers Skill Requirements for: "First-Line Supervisors-Managers of Personal Service Workers" Coordination -- Adjusting actions in relation to others' actions. Time Management -- Managing one's own time and the time of others. Management of Personnel Resources -- Motivating, developing, and directing people as they work, identifying the best people for the job. Service Orientation -- Actively looking for ways to help people. Instructing -- Teaching others how to do something. Active Listening -- Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times. Speaking -- Talking to others to convey information effectively. Reading Comprehension -- Understanding written sentences and paragraphs in work related documents. Writing -- Communicating effectively in writing as appropriate for the needs of the audience. Social Perceptiveness -- Being aware of others' reactions and understanding why they react as they do. Ability Requirements for: "First-Line Supervisors-Managers of Personal Service Workers" Oral Expression -- The ability to communicate information and ideas in speaking so others will understand. Near Vision -- The ability to see details at close range (within a few feet of the observer). Information Ordering -- The ability to arrange things or actions in a certain order or pattern according to a specific rule or set of rules (e.g., patterns of numbers, letters, words, pictures, mathematical operations). Oral Comprehension -- The ability to listen to and understand information and ideas presented through spoken words and sentences. Speech Clarity -- The ability to speak clearly so others can understand you. Time Sharing -- The ability to shift back and forth between two or more activities or sources of information (such as speech, sounds, touch, or other sources). Perceptual Speed -- The ability to quickly and accurately compare similarities and differences among sets of letters, numbers, objects, pictures, or patterns. The things to be compared may be presented at the same time or one after the other. This ability also includes comparing a presented object with a remembered object. Deductive Reasoning -- The ability to apply general rules to specific problems to produce answers that make sense. Problem Sensitivity -- The ability to tell when something is wrong or is likely to go wrong. It does not involve solving the problem, only recognizing there is a problem. Selective Attention -- The ability to concentrate on a task over a period of time without being distracted. "First-Line Supervisors-Managers of Personal Service Workers" Job Activities Coordinating the Work and Activities of Others -- Getting members of a group to work together to accomplish tasks. Scheduling Work and Activities -- Scheduling events, programs, and activities, as well as the work of others. Communicating with Supervisors, Peers, or Subordinates -- Providing information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person. Organizing, Planning, and Prioritizing Work -- Developing specific goals and plans to prioritize, organize, and accomplish your work. Getting Information -- Observing, receiving, and otherwise obtaining information from all relevant sources. Guiding, Directing, and Motivating Subordinates -- Providing guidance and direction to subordinates, including setting performance standards and monitoring performance. Performing for or Working Directly with the Public -- Performing for people or dealing directly with the public. This includes serving customers in restaurants and stores, and receiving clients or guests. Resolving Conflicts and Negotiating with Others -- Handling complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others. Establishing and Maintaining Interpersonal Relationships -- Developing constructive and cooperative working relationships with others, and maintaining them over time. Making Decisions and Solving Problems -- Analyzing information and evaluating results to choose the best solution and solve problems. Job Description for: "First-Line Supervisors-Managers of Personal Service Workers"

Coordinating the Work and Activities of Others -- Getting members of a group to work together to accomplish tasks. Scheduling Work and Activities -- Scheduling events, programs, and activities, as well as the work of others. Communicating with Supervisors, Peers, or Subordinates -- Providing information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person. Organizing, Planning, and Prioritizing Work -- Developing specific goals and plans to prioritize, organize, and accomplish your work. Getting Information -- Observing, receiving, and otherwise obtaining information from all relevant sources. Guiding, Directing, and Motivating Subordinates -- Providing guidance and direction to subordinates, including setting performance standards and monitoring performance. Performing for or Working Directly with the Public -- Performing for people or dealing directly with the public. This includes serving customers in restaurants and stores, and receiving clients or guests. Resolving Conflicts and Negotiating with Others -- Handling complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others. Establishing and Maintaining Interpersonal Relationships -- Developing constructive and cooperative working relationships with others, and maintaining them over time. Making Decisions and Solving Problems -- Analyzing information and evaluating results to choose the best solution and solve problems .