Perform various tasks to arrange and direct funeral services, such as coordinating transportation of body to mortuary for embalming, interviewing family or other authorized person to arrange details, selecting pallbearers, procuring official for religious rites, and providing transportation for mourners.

Inform survivors of benefits for which they may be eligible. Maintain financial records, order merchandise, and prepare accounts. Plan placement of caskets at funeral sites, and place and adjust lights, fixtures, and floral displays. Arrange for pallbearers, and inform pallbearers and honorary groups of their duties. Receive and usher people to their seats for services. Plan, schedule and coordinate funerals, burials, and cremations, arranging such details as the time and place of services. Obtain information needed to complete legal documents such as death certificates and burial permits. Oversee the preparation and care of the remains of people who have died. Contact cemeteries to schedule the opening and closing of graves. Provide information on funeral service options, products, and merchandise, and maintain a casket display area. Manage funeral home operations, including hiring and supervising embalmers, funeral attendants, and other staff. Offer counsel and comfort to bereaved families and friends. Close caskets and lead funeral corteges to churches or burial sites. Arrange for clergy members to perform needed services. Provide or arrange transportation between sites for the remains, mourners, pallbearers, clergy, and flowers. Perform embalming duties as necessary. Direct preparations and shipment of bodies for out-of-state burial. Discuss and negotiate pre-arranged funerals with clients. Consult with families and/or friends of the deceased to arrange funeral details such as obituary notice wording, casket selection, and plans for services.

Customer and Personal Service -- Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction. Administration and Management -- Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources. English Language -- Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar. Clerical -- Knowledge of administrative and clerical procedures and systems such as word processing, managing files and records, stenography and transcription, designing forms, and other office procedures and terminology. Psychology -- Knowledge of human behavior and performance; individual differences in ability, personality , and interests; learning and motivation; psychological research methods; and the assessment and treatment of behavioral and affective disorders. Sales and Marketing -- Knowledge of principles and methods for showing, promoting, and selling products or services. This includes marketing strategy and tactics, product demonstration, sales techniques, and sales control systems. Law and Government -- Knowledge of laws, legal codes, court procedures, precedents, government regulations, executive orders, agency rules, and the democratic political process. Personnel and Human Resources -- Knowledge of principles and procedures for personnel recruitment, selection, training, compensation and benefits, labor relations and negotiation, and personnel information systems. Economics and Accounting -- Knowledge of economic and accounting principles and practices, the financial markets, banking and the analysis and reporting of financial data. Therapy and Counseling -- Knowledge of principles, methods, and procedures for diagnosis, treatment, and rehabilitation of physical and mental dysfunctions, and for career counseling and guidance.

Active Listening -- Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times. Service Orientation -- Actively looking for ways to help people. Coordination -- Adjusting actions in relation to others' actions. Social Perceptiveness -- Being aware of others' reactions and understanding why they react as they do. Speaking -- Talking to others to convey information effectively. Time Management -- Managing one's own time and the time of others. Reading Comprehension -- Understanding written sentences and paragraphs in work related documents. Writing -- Communicating effectively in writing as appropriate for the needs of the audience. Judgment and Decision Making -- Considering the relative costs and benefits of potential actions to choose the most appropriate one. Critical Thinking -- Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.

Problem Sensitivity -- The ability to tell when something is wrong or is likely to go wrong. It does not involve solving the problem, only recognizing there is a problem. Oral Expression -- The ability to communicate information and ideas in speaking so others will understand. Oral Comprehension -- The ability to listen to and understand information and ideas presented through spoken words and sentences. Speech Clarity -- The ability to speak clearly so others can understand you. Speech Recognition -- The ability to identify and understand the speech of another person. Deductive Reasoning -- The ability to apply general rules to specific problems to produce answers that make sense. Information Ordering -- The ability to arrange things or actions in a certain order or pattern according to a specific rule or set of rules (e.g., patterns of numbers, letters, words, pictures, mathematical operations). Written Comprehension -- The ability to read and understand information and ideas presented in writing. Near Vision -- The ability to see details at close range (within a few feet of the observer). Inductive Reasoning -- The ability to combine pieces of information to form general rules or conclusions (includes finding a relationship among seemingly unrelated events).

Performing for or Working Directly with the Public -- Performing for people or dealing directly with the public. This includes serving customers in restaurants and stores, and receiving clients or guests. Getting Information -- Observing, receiving, and otherwise obtaining information from all relevant sources. Assisting and Caring for Others -- Providing personal assistance, medical attention, emotional support, or other personal care to others such as coworkers, customers, or patients. Establishing and Maintaining Interpersonal Relationships -- Developing constructive and cooperative working relationships with others, and maintaining them over time. Making Decisions and Solving Problems -- Analyzing information and evaluating results to choose the best solution and solve problems. Communicating with Supervisors, Peers, or Subordinates -- Providing information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person. Evaluating Information to Determine Compliance with Standards -- Using relevant information and individual judgment to determine whether events or processes comply with laws, regulations, or standards. Communicating with Persons Outside Organization -- Communicating with people outside the organization, representing the organization to customers, the public, government, and other external sources. This information can be exchanged in person, in writing, or by telephone or e-mail. Documenting/Recording Information -- Entering, transcribing, recording, storing, or maintaining information in written or electronic/magnetic form. Updating and Using Relevant Knowledge -- Keeping up-to-date technically and applying new knowledge to your job.