Determine and formulate policies and provide overall direction of Federal, State, local, or international government activities. Plan, direct, and coordinate operational activities at the highest level of management with the help of subordinate managers.

Directs organization charged with administering and monitoring regulated activities to interpret and clarify laws and ensure compliance with laws. Administers, interprets, and explains policies, rules, regulations, and laws to organizations and individuals under authority of commission or applicable legislation. Develops, plans, organizes, and administers policies and procedures for organization to ensure administrative and operational objectives are met. Directs and coordinates activities of workers in public organization to ensure continuing operations, maximize returns on investments, and increase productivity. Negotiates contracts and agreements with federal and state agencies and other organizations and prepares budget for funding and implementation of programs. Implements corrective action plan to solve problems . Reviews and analyzes legislation, laws, and public policy and recommends changes to promote and support interests of general population, as well as special groups. Develops, directs, and coordinates testing, hiring, training, and evaluation of staff personnel. Establishes and maintains comprehensive and current recordkeeping system of activities and operational procedures in business office. Testifies in court, before control or review board, or at legislature. Participates in activities to promote business and expand services, and provides technical assistance in conducting of conferences, seminars, and workshops. Delivers speeches, writes articles, and presents information for organization at meetings or conventions to promote services, exchange ideas, and accomplish objectives. Plans, promotes, organizes, and coordinates public community service program and maintains cooperative working relationships among public and agency participants. Conducts or directs investigations or hearings to resolve complaints and violations of laws. Prepares, reviews, and submits reports concerning activities, expenses, budget, government statutes and rulings, and other items affecting business or program services. Directs, coordinates, and conducts activities between United States Government and foreign entities to provide information to promote international interest and harmony. Evaluates findings of investigations, surveys, and studies to formulate policies and techniques and recommend improvements for personnel actions, programs, or business services. Consults with staff and others in government, business, and private organizations to discuss issues, coordinate activities, and resolve problems. Directs and conducts studies and research, and prepares reports and other publications relating to operational trends and program objectives and accomplishments. Prepares budget and directs and monitors expenditures of department funds.

Administration and Management -- Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources. Law and Government -- Knowledge of laws, legal codes, court procedures, precedents, government regulations, executive orders, agency rules, and the democratic political process. English Language -- Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar. Education and Training -- Knowledge of principles and methods for curriculum and training design, teaching and instruction for individuals and groups, and the measurement of training effects. Personnel and Human Resources -- Knowledge of principles and procedures for personnel recruitment, selection, training, compensation and benefits, labor relations and negotiation, and personnel information systems. Economics and Accounting -- Knowledge of economic and accounting principles and practices, the financial markets, banking and the analysis and reporting of financial data. Mathematics -- Knowledge of arithmetic, algebra, geometry, calculus, statistics, and their applications. Communications and Media -- Knowledge of media production, communication, and dissemination techniques and methods. This includes alternative ways to inform and entertain via written, oral, and visual media. Psychology -- Knowledge of human behavior and performance; individual differences in ability, personality, and interests; learning and motivation; psychological research methods; and the assessment and treatment of behavioral and affective disorders. Public Safety and Security -- Knowledge of relevant equipment, policies, procedures, and strategies to promote effective local, state, or national security operations for the protection of people, data, property, and institutions.

Writing -- Communicating effectively in writing as appropriate for the needs of the audience. Speaking -- Talking to others to convey information effectively. Coordination -- Adjusting actions in relation to others' actions. Active Listening -- Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times. Critical Thinking -- Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems. Judgment and Decision Making -- Considering the relative costs and benefits of potential actions to choose the most appropriate one. Reading Comprehension -- Understanding written sentences and paragraphs in work related documents. Active Learning -- Understanding the implications of new information for both current and future problem-solving and decision-making. Monitoring -- Monitoring/Assessing performance of yourself, other individuals, or organizations to make improvements or take corrective action. Management of Personnel Resources -- Motivating, developing, and directing people as they work, identifying the best people for the job.

Oral Expression -- The ability to communicate information and ideas in speaking so others will understand. Oral Comprehension -- The ability to listen to and understand information and ideas presented through spoken words and sentences. Written Comprehension -- The ability to read and understand information and ideas presented in writing. Written Expression -- The ability to communicate information and ideas in writing so others will understand. Inductive Reasoning -- The ability to combine pieces of information to form general rules or conclusions (includes finding a relationship among seemingly unrelated events). Speech Clarity -- The ability to speak clearly so others can understand you. Deductive Reasoning -- The ability to apply general rules to specific problems to produce answers that make sense. Fluency of Ideas -- The ability to come up with a number of ideas about a topic (the number of ideas is important, not their quality, correctness, or creativity). Originality -- The ability to come up with unusual or clever ideas about a given topic or situation, or to develop creative ways to solve a problem. Mathematical Reasoning -- The ability to choose the right mathematical methods or formulas to solve a problem.

Analyzing Data or Information -- Identifying the underlying principles, reasons, or facts of information by breaking down information or data into separate parts. Communicating with Supervisors, Peers, or Subordinates -- Providing information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person. Making Decisions and Solving Problems -- Analyzing information and evaluating results to choose the best solution and solve problems. Processing Information -- Compiling, coding, categorizing, calculating, tabulating, auditing, or verifying information or data. Getting Information -- Observing, receiving, and otherwise obtaining information from all relevant sources. Coordinating the Work and Activities of Others -- Getting members of a group to work together to accomplish tasks. Organizing, Planning, and Prioritizing Work -- Developing specific goals and plans to prioritize, organize, and accomplish your work. Evaluating Information to Determine Compliance with Standards -- Using relevant information and individual judgment to determine whether events or processes comply with laws, regulations, or standards. Communicating with Persons Outside Organization -- Communicating with people outside the organization, representing the organization to customers, the public, government, and other external sources. This information can be exchanged in person, in writing, or by telephone or e-mail. Guiding, Directing, and Motivating Subordinates -- Providing guidance and direction to subordinates, including setting performance standards and monitoring performance.