Plan, direct, and coordinate activities of workers engaged in pruning trees and shrubs, cultivating lawns, and applying pesticides and other chemicals according to service contract specifications.

Schedules work for crew according to weather conditions, availability of equipment, and seasonal limitations. Reviews contracts to ascertain service, machine, and work force requirements for job. Prepares service cost estimates for customers. Answers customers' questions about grounds-keeping care requirements. Investigates customer complaints. Prepares work activity and personnel reports. Suggests changes in work procedures and orders corrective work done. Spot checks completed work to improve quality of service and to ensure contract compliance. Supervises workers who provide grounds-keeping services on a contract basis.

Customer and Personal Service -- Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction. Administration and Management -- Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources. Personnel and Human Resources -- Knowledge of principles and procedures for personnel recruitment, selection, training, compensation and benefits, labor relations and negotiation, and personnel information systems.

Time Management -- Managing one's own time and the time of others. Management of Personnel Resources -- Motivating, developing, and directing people as they work, identifying the best people for the job. Active Listening -- Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times. Coordination -- Adjusting actions in relation to others' actions. Speaking -- Talking to others to convey information effectively. Mathematics -- Using mathematics to solve problems. Reading Comprehension -- Understanding written sentences and paragraphs in work related documents. Critical Thinking -- Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems. Monitoring -- Monitoring/Assessing performance of yourself, other individuals, or organizations to make improvements or take corrective action. Writing -- Communicating effectively in writing as appropriate for the needs of the audience.

Oral Expression -- The ability to communicate information and ideas in speaking so others will understand. Written Comprehension -- The ability to read and understand information and ideas presented in writing. Oral Comprehension -- The ability to listen to and understand information and ideas presented through spoken words and sentences. Speech Clarity -- The ability to speak clearly so others can understand you. Number Facility -- The ability to add, subtract, multiply, or divide quickly and correctly. Information Ordering -- The ability to arrange things or actions in a certain order or pattern according to a specific rule or set of rules (e.g., patterns of numbers, letters, words, pictures, mathematical operations). Written Expression -- The ability to communicate information and ideas in writing so others will understand.

Guiding, Directing, and Motivating Subordinates -- Providing guidance and direction to subordinates, including setting performance standards and monitoring performance. Coordinating the Work and Activities of Others -- Getting members of a group to work together to accomplish tasks. Making Decisions and Solving Problems -- Analyzing information and evaluating results to choose the best solution and solve problems. Estimating the Quantifiable Characteristics of Products, Events, or Information -- Estimating sizes, distances, and quantities; or determining time, costs, resources, or materials needed to perform a work activity. Establishing and Maintaining Interpersonal Relationships -- Developing constructive and cooperative working relationships with others, and maintaining them over time. Organizing, Planning, and Prioritizing Work -- Developing specific goals and plans to prioritize, organize, and accomplish your work. Scheduling Work and Activities -- Scheduling events, programs, and activities, as well as the work of others. Communicating with Persons Outside Organization -- Communicating with people outside the organization, representing the organization to customers, the public, government, and other external sources. This information can be exchanged in person, in writing, or by telephone or e-mail. Communicating with Supervisors, Peers, or Subordinates -- Providing information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person. Judging the Qualities of Things, Services, or People -- Assessing the value, importance, or quality of things or people.