Answer customers' questions, and explain available services such as deposit accounts, bonds, and securities.
Compile information about new accounts, enter account information into computers, and file related forms or other documents.
Refer customers to appropriate bank personnel in order to meet their financial needs.
Interview customers in order to obtain information needed for opening accounts or renting safe-deposit boxes.
Inform customers of procedures for applying for services such as ATM cards, direct deposit of checks, and certificates of deposit.
Obtain credit records from reporting agencies.
Collect and record customer deposits and fees, and issue receipts using computers.
Investigate and correct errors upon customers' request, according to customer and bank records.
Perform teller duties as required.
Execute wire transfers of funds.
Duplicate records for distribution to branch offices.
Issue initial and replacement safe-deposit keys to customers, and admit customers to vaults.
Perform foreign currency transactions and sell traveler's checks.
Schedule repairs for locks on safe-deposit boxes.
Customer and Personal Service -- Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
Mathematics -- Knowledge of arithmetic, algebra, geometry, calculus, statistics, and their applications.
Economics
and Accounting -- Knowledge of economic and accounting principles and practices, the financial markets, banking and the analysis and reporting of financial data.
English Language -- Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.
Sales and Marketing -- Knowledge of principles and methods for showing, promoting, and selling products or services. This includes marketing strategy and tactics, product demonstration, sales techniques, and sales control systems.
Clerical -- Knowledge of administrative and clerical procedures and systems such as word processing, managing files and records, stenography and transcription, designing forms, and other office procedures and terminology.
Active Listening -- Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
Speaking -- Talking to others to convey information effectively.
Reading Comprehension -- Understanding written sentences and paragraphs in work related documents.
Mathematics -- Using mathematics to solve problems.
Critical Thinking -- Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.
Service Orientation -- Actively looking for ways to help people.
Social Perceptiveness -- Being aware of others' reactions and understanding why they react as they do.
Writing -- Communicating effectively in writing as appropriate for the needs of the audience.
Learning Strategies -- Selecting and using training/instructional methods and procedures appropriate for the situation when learning or teaching new things.
Judgment and Decision Making -- Considering the relative costs and benefits of potential actions to choose the most appropriate one.
Oral Comprehension -- The ability to listen to and understand information and ideas presented through spoken words and sentences.
Oral Expression -- The ability to communicate information and ideas in speaking so others will understand.
Speech Clarity -- The ability to speak clearly so others can understand you.
Speech Recognition -- The ability to identify and understand the speech of another person.
Near Vision -- The ability to see details at close range (within a few feet of the observer).
Problem Sensitivity -- The ability to tell when something is wrong or is likely to go wrong. It does not involve solving the problem, only recognizing there is a problem.
Selective Attention -- The ability to concentrate on a task over a period of time without being distracted.
Information Ordering -- The ability to arrange things or actions in a certain order or pattern according to a specific rule or set of rules (e.g., patterns of numbers, letters, words, pictures, mathematical operations).
Written Comprehension -- The ability to read and understand information and ideas presented in writing.
Performing for or Working Directly with the Public -- Performing for people or dealing directly with the public. This includes serving customers in restaurants and stores, and receiving clients or guests.
Communicating with Supervisors, Peers, or Subordinates -- Providing information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.
Communicating with Persons Outside Organization -- Communicating with people outside the organization, representing the organization to customers, the public, government, and other external sources. This information can be exchanged in person, in writing, or by telephone or e-mail.
Getting Information -- Observing, receiving, and otherwise obtaining information from all relevant sources.
Identifying Objects, Actions, and Events -- Identifying information by categorizing, estimating, recognizing differences or similarities, and detecting changes in circumstances or events.
Interacting With Computers -- Using computers and computer systems (including hardware and software) to program, write software, set up functions, enter data, or process information.
Establishing and Maintaining Interpersonal Relationships -- Developing constructive and cooperative working relationships with others, and maintaining them over time.
Processing Information -- Compiling, coding, categorizing, calculating, tabulating, auditing, or verifying information or data.
Performing Administrative Activities -- Performing day-to-day administrative tasks such as maintaining information files and processing paperwork.
Selling or Influencing Others -- Convincing others to buy merchandise/goods or to otherwise change their minds or actions.