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    Police Detectives

    Receive complaints from public concerning crimes and police emergencies. Broadcast orders to police patrol units in vicinity of complaint to investigate. Operate radio, telephone, or computer equipment to receive reports of fires and medical emergencies and relay information or orders to proper officials.

    Enter, update, and retrieve information from teletype networks and computerized data systems regarding such things as wanted persons, stolen property, vehicle registration, and stolen vehicles. Scan status charts and computer screens, and contact emergency response field units in order to determine emergency units available for dispatch. Relay information and messages to and from emergency sites, to law enforcement agencies, and to all other individuals or groups requiring notification. Receive incoming telephone or alarm system calls regarding emergency and non-emergency police and fire service, emergency ambulance service, information and after hours calls for departments within a city. Maintain access to, and security of, highly sensitive materials. Observe alarm registers and scan maps in order to determine whether a specific emergency is in the dispatch service area. Maintain files of information relating to emergency calls such as personnel rosters, and emergency call-out and pager files. Monitor various radio frequencies such as those used by public works departments, school security, and civil defense in order to keep apprised of developing situations. Learn material and pass required tests for certification. Read and effectively interpret small-scale maps and information from a computer screen in order to determine locations and provide directions. Answer routine inquiries, and refer calls not requiring dispatches to appropriate departments and agencies. Provide emergency medical instructions to callers. Monitor alarm systems to detect emergencies such as fires and illegal entry into establishments. Determine response requirements and relative priorities of situations, and dispatch units in accordance with established procedures. Record details of calls, dispatches, and messages. Question callers to determine their locations, and the nature of their problems in order to determine type of response needed. Test and adjust communication and alarm systems, and report malfunctions to maintenance units. Operate and maintain mobile dispatch vehicles and equipment.

    Telecommunications -- Knowledge of transmission, broadcasting, switching, control, and operation of telecommunications systems. Public Safety and Security -- Knowledge of relevant equipment, policies, procedures, and strategies to promote effective local, state, or national security operations for the protection of people, data, property, and institutions. Customer and Personal Service -- Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction. Law and Government -- Knowledge of laws, legal codes, court procedures, precedents, government regulations, executive orders, agency rules, and the democratic political process. English Language -- Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar. Clerical -- Knowledge of administrative and clerical procedures and systems such as word processing, managing files and records, stenography and transcription, designing forms, and other office procedures and terminology. Computers and Electronics -- Knowledge of circuit boards, processors, chips, electronic equipment, and computer hardware and software, including applications and programming. Administration and Management -- Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources. Communications and Media -- Knowledge of media production, communication, and dissemination techniques and methods. This includes alternative ways to inform and entertain via written, oral, and visual media. Education and Training -- Knowledge of principles and methods for curriculum and training design, teaching and instruction for individuals and groups, and the measurement of training effects.

    Active Listening -- Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times. Speaking -- Talking to others to convey information effectively. Critical Thinking -- Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems. Reading Comprehension -- Understanding written sentences and paragraphs in work related documents. Judgment and Decision Making -- Considering the relative costs and benefits of potential actions to choose the most appropriate one. Active Learning -- Understanding the implications of new information for both current and future problem-solving and decision-making. Coordination -- Adjusting actions in relation to others' actions. Writing -- Communicating effectively in writing as appropriate for the needs of the audience. Service Orientation -- Actively looking for ways to help people. Social Perceptiveness -- Being aware of others' reactions and understanding why they react as they do.

    Oral Comprehension -- The ability to listen to and understand information and ideas presented through spoken words and sentences. Oral Expression -- The ability to communicate information and ideas in speaking so others will understand. Problem Sensitivity -- The ability to tell when something is wrong or is likely to go wrong. It does not involve solving the problem, only recognizing there is a problem. Inductive Reasoning -- The ability to combine pieces of information to form general rules or conclusions (includes finding a relationship among seemingly unrelated events). Speech Recognition -- The ability to identify and understand the speech of another person. Written Expression -- The ability to communicate information and ideas in writing so others will understand. Near Vision -- The ability to see details at close range (within a few feet of the observer). Speech Clarity -- The ability to speak clearly so others can understand you. Written Comprehension -- The ability to read and understand information and ideas presented in writing. Deductive Reasoning -- The ability to apply general rules to specific problems to produce answers that make sense.

    Getting Information -- Observing, receiving, and otherwise obtaining information from all relevant sources. Performing for or Working Directly with the Public -- Performing for people or dealing directly with the public. This includes serving customers in restaurants and stores, and receiving clients or guests. Interacting With Computers -- Using computers and computer systems (including hardware and software) to program, write software, set up functions, enter data, or process information. Documenting/Recording Information -- Entering, transcribing, recording, storing, or maintaining information in written or electronic/magnetic form. Identifying Objects, Actions, and Events -- Identifying information by categorizing, estimating, recognizing differences or similarities, and detecting changes in circumstances or events. Communicating with Supervisors, Peers, or Subordinates -- Providing information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person. Assisting and Caring for Others -- Providing personal assistance, medical attention, emotional support, or other personal care to others such as coworkers, customers, or patients. Processing Information -- Compiling, coding, categorizing, calculating, tabulating, auditing, or verifying information or data. Updating and Using Relevant Knowledge -- Keeping up-to-date technically and applying new knowledge to your job. Communicating with Persons Outside Organization -- Communicating with people outside the organization, representing the organization to customers, the public, government, and other external sources. This information can be exchanged in person, in writing, or by telephone or e-mail.