Answer inquiries and obtain information for general public, customers, visitors, and other interested parties. Provide information regarding activities conducted at establishment; location of departments, offices, and employees within organization. F

Operate telephone switchboard to answer, screen and forward calls, providing information, taking messages and scheduling appointments. Receive payment and record receipts for services. Perform administrative support tasks such as proofreading, transcribing handwritten information, and operating calculators or computers to work with pay records, invoices, balance sheets and other documents. Greet persons entering establishment, determine nature and purpose of visit, and direct or escort them to specific destinations. Hear and resolve complaints from customers and public. File and maintain records. Transmit information or documents to customers, using computer, mail, or facsimile machine. Schedule appointments, and maintain and update appointment calendars. Analyze data to determine answers to questions from customers or members of the public. Provide information about establishment, such as location of departments or offices, employees within the organization, or services provided. Keep a current record of staff members' whereabouts and availability. Collect, sort, distribute and prepare mail, messages and courier deliveries. Calculate and quote rates for tours, stocks, insurance policies, and other products and services. Take orders for merchandise or materials and send them to the proper departments to be filled. Process and prepare memos, correspondence, travel vouchers, or other documents. Schedule space and equipment for special programs and prepare lists of participants. Enroll individuals to participate in programs and notify them of their acceptance. Conduct tours or deliver talks describing features of public facility, such as historic site or national park. Perform duties such as taking care of plants and straightening magazines to maintain lobby or reception area.

Customer and Personal Service -- Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction. Clerical -- Knowledge of administrative and clerical procedures and systems such as word processing, managing files and records, stenography and transcription, designing forms, and other office procedures and terminology. English Language -- Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.

Active Listening -- Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times. Speaking -- Talking to others to convey information effectively. Reading Comprehension -- Understanding written sentences and paragraphs in work related documents. Writing -- Communicating effectively in writing as appropriate for the needs of the audience. Service Orientation -- Actively looking for ways to help people. Learning Strategies -- Selecting and using training/instructional methods and procedures appropriate for the situation when learning or teaching new things. Social Perceptiveness -- Being aware of others' reactions and understanding why they react as they do. Critical Thinking -- Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems. Time Management -- Managing one's own time and the time of others. Active Learning -- Understanding the implications of new information for both current and future problem-solving and decision-making.

Oral Expression -- The ability to communicate information and ideas in speaking so others will understand. Oral Comprehension -- The ability to listen to and understand information and ideas presented through spoken words and sentences. Speech Recognition -- The ability to identify and understand the speech of another person. Speech Clarity -- The ability to speak clearly so others can understand you. Near Vision -- The ability to see details at close range (within a few feet of the observer). Information Ordering -- The ability to arrange things or actions in a certain order or pattern according to a specific rule or set of rules (e.g., patterns of numbers, letters, words, pictures, mathematical operations). Written Comprehension -- The ability to read and understand information and ideas presented in writing. Selective Attention -- The ability to concentrate on a task over a period of time without being distracted. Written Expression -- The ability to communicate information and ideas in writing so others will understand.

Interacting With Computers -- Using computers and computer systems (including hardware and software) to program, write software, set up functions, enter data, or process information. Getting Information -- Observing, receiving, and otherwise obtaining information from all relevant sources. Performing Administrative Activities -- Performing day-to-day administrative tasks such as maintaining information files and processing paperwork. Communicating with Supervisors, Peers, or Subordinates -- Providing information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person. Communicating with Persons Outside Organization -- Communicating with people outside the organization, representing the organization to customers, the public, government, and other external sources. This information can be exchanged in person, in writing, or by telephone or e-mail. Organizing, Planning, and Prioritizing Work -- Developing specific goals and plans to prioritize, organize, and accomplish your work. Performing for or Working Directly with the Public -- Performing for people or dealing directly with the public. This includes serving customers in restaurants and stores, and receiving clients or guests. Assisting and Caring for Others -- Providing personal assistance, medical attention, emotional support, or other personal care to others such as coworkers, customers, or patients. Establishing and Maintaining Interpersonal Relationships -- Developing constructive and cooperative working relationships with others, and maintaining them over time. Documenting/Recording Information -- Entering, transcribing, recording, storing, or maintaining information in written or electronic/magnetic form.