Make and confirm reservations for passengers and sell tickets for transportation agencies such as airlines, bus companies, railroads, and steamship lines. May check baggage and direct passengers to designated concourse, pier, or track.

Assists passengers requiring special assistance to board or depart conveyance. Informs travel agents in other locations of space reserved or available. Sells travel insurance. Announces arrival and departure information, using public-address system. Telephones customer or Ticket Agent to advise of changes with travel conveyance or to confirm reservation. Sells and assembles tickets for transmittal or mailing to customers. Answers inquiries made to travel agencies or transportation firms, such as airlines, bus companies, railroad companies, and steamship lines. Checks baggage and directs passenger to designated location for loading. Assigns specified space to customers and maintains computerized inventory of passenger space available. Determines whether space is available on travel dates requested by customer. Arranges reservations and routing for passengers at request of Ticket Agent. Examines passenger ticket or pass to direct passenger to specified area for loading. Plans route and computes ticket cost, using schedules, rate books, and computer. Reads coded data on tickets to ascertain destination, marks tickets, and assigns boarding pass.

Customer and Personal Service -- Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction. Transportation -- Knowledge of principles and methods for moving people or goods by air, rail, sea, or road, including the relative costs and benefits. Geography -- Knowledge of principles and methods for describing the features of land, sea, and air masses, including their physical characteristics, locations, interrelationships, and distribution of plant, animal, and human life. Clerical -- Knowledge of administrative and clerical procedures and systems such as word processing, managing files and records, stenography and transcription, designing forms, and other office procedures and terminology. English Language -- Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar. Mathematics -- Knowledge of arithmetic, algebra, geometry, calculus, statistics, and their applications.

Service Orientation -- Actively looking for ways to help people. Speaking -- Talking to others to convey information effectively. Active Listening -- Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times. Reading Comprehension -- Understanding written sentences and paragraphs in work related documents. Coordination -- Adjusting actions in relation to others' actions. Social Perceptiveness -- Being aware of others' reactions and understanding why they react as they do.

Oral Expression -- The ability to communicate information and ideas in speaking so others will understand. Oral Comprehension -- The ability to listen to and understand information and ideas presented through spoken words and sentences. Speech Clarity -- The ability to speak clearly so others can understand you. Near Vision -- The ability to see details at close range (within a few feet of the observer). Memorization -- The ability to remember information such as words, numbers, pictures, and procedures. Written Comprehension -- The ability to read and understand information and ideas presented in writing. Selective Attention -- The ability to concentrate on a task over a period of time without being distracted. Number Facility -- The ability to add, subtract, multiply, or divide quickly and correctly. Information Ordering -- The ability to arrange things or actions in a certain order or pattern according to a specific rule or set of rules (e.g., patterns of numbers, letters, words, pictures, mathematical operations). Speech Recognition -- The ability to identify and understand the speech of another person.

Assisting and Caring for Others -- Providing personal assistance, medical attention, emotional support, or other personal care to others such as coworkers, customers, or patients. Establishing and Maintaining Interpersonal Relationships -- Developing constructive and cooperative working relationships with others, and maintaining them over time. Communicating with Persons Outside Organization -- Communicating with people outside the organization, representing the organization to customers, the public, government, and other external sources. This information can be exchanged in person, in writing, or by telephone or e-mail. Interacting With Computers -- Using computers and computer systems (including hardware and software) to program, write software, set up functions, enter data, or process information. Getting Information -- Observing, receiving, and otherwise obtaining information from all relevant sources. Scheduling Work and Activities -- Scheduling events, programs, and activities, as well as the work of others. Documenting/Recording Information -- Entering, transcribing, recording, storing, or maintaining information in written or electronic/magnetic form. Performing for or Working Directly with the Public -- Performing for people or dealing directly with the public. This includes serving customers in restaurants and stores, and receiving clients or guests. Making Decisions and Solving Problems -- Analyzing information and evaluating results to choose the best solution and solve problems. Processing Information -- Compiling, coding, categorizing, calculating, tabulating, auditing, or verifying information or data.