Make and confirm reservations and sell tickets to passengers for large hotel or motel chains. May check baggage and direct passengers to designated concourse, pier, or track; make reservations, deliver tickets, arrange for visas, contact individuals and groups to inform them of package tours
, or provide tourists with travel information
, such as points of interest, restaurants, rates, and emergency service.
Answer inquiries regarding such information as schedules, accommodations, procedures, and policies.
Assemble and issue required documentation such as tickets, travel insurance policies, and itineraries.
Confer with customers to determine their service requirements and travel preferences.
Contact customers or travel agents to advise them of travel conveyance changes or to confirm reservations.
Determine whether space is available on travel dates requested by customers, and assign requested spaces when available.
Examine passenger documentation to determine destinations and to assign boarding passes.
Inform clients of essential travel information such as travel times, transportation connections, and medical and visa requirements.
Maintain computerized inventories of available passenger space, and provide information on space reserved or available.
Make and confirm reservations for transportation and accommodations, using telephones, faxes, mail, and computers.
Plan routes, itineraries, and accommodation details, and compute fares and fees, using schedules, rate books, and computers.
Prepare customer invoices, and accept payment.
Provide clients with assistance in preparing required travel documents and forms.
Provide customers with travel suggestions and information such as guides, directories, brochures, and maps.
Announce arrival and departure information, using public-address systems.
Check baggage and cargo, and direct passengers to designated locations for loading.
Contact motel, hotel, resort, and travel operators to obtain current advertising literature.
Promote particular destinations, tour packages, and other travel services.
Provide boarding or disembarking assistance to passengers needing special assistance.
Sell travel insurance.
Trace lost, delayed, or misdirected baggage for customers.
Gather and compile visitor statistics such as the numbers and types of visitor inquiries.
Open and close information facilities, and keep them clean during operation.
Sell a range of goods such as stamps, souvenirs, postcards, and maps.