Plan, organize, or coordinate the activities of a social service program or community outreach organization. Oversee the program or organization's budget and policies regarding participant involvement, program requirements, and benefits. Work may involve directing social workers, counselors, or probation officers.

Establish and maintain relationships with other agencies and organizations in community in order to meet community needs and to ensure that services are not duplicated. Prepare and maintain records and reports, such as budgets, personnel records, or training manuals. Direct activities of professional and technical staff members and volunteers. Evaluate the work of staff and volunteers in order to ensure that programs are of appropriate quality and that resources are used effectively. Establish and oversee administrative procedures to meet objectives set by boards of directors or senior management. Participate in the determination of organizational policies regarding such issues as participant eligibility, program requirements, and program benefits. Research and analyze member or community needs in order to determine program directions and goals. Speak to community groups to explain and interpret agency purposes, programs, and policies. Recruit, interview, and hire or sign up volunteers and staff. Represent organizations in relations with governmental and media institutions. Plan and administer budgets for programs, equipment and support services. Analyze proposed legislation, regulations, or rule changes in order to determine how agency services could be impacted. Act as consultants to agency staff and other community programs regarding the interpretation of program-related federal, state, and county regulations and policies. Implement and evaluate staff training programs. Direct fund-raising activities and the preparation of public relations materials.

English Language -- Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar. Education and Training -- Knowledge of principles and methods for curriculum and training design, teaching and instruction for individuals and groups, and the measurement of training effects. Psychology -- Knowledge of human behavior and performance; individual differences in ability, personality, and interests; learning and motivation; psychological research methods; and the assessment and treatment of behavioral and affective disorders. Customer and Personal Service -- Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction. Sociology and Anthropology -- Knowledge of group behavior and dynamics, societal trends and influences, human migrations, ethnicity, cultures and their history and origins. Clerical -- Knowledge of administrative and clerical procedures and systems such as word processing, managing files and records, stenography and transcription, designing forms, and other office procedures and terminology. Administration and Management -- Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources. Therapy and Counseling -- Knowledge of principles, methods, and procedures for diagnosis, treatment, and rehabilitation of physical and mental dysfunctions, and for career counseling and guidance. Personnel and Human Resources -- Knowledge of principles and procedures for personnel recruitment, selection, training, compensation and benefits, labor relations and negotiation, and personnel information systems .

Active Listening -- Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times. Speaking -- Talking to others to convey information effectively. Social Perceptiveness -- Being aware of others' reactions and understanding why they react as they do. Time Management -- Managing one's own time and the time of others. Instructing -- Teaching others how to do something. Monitoring -- Monitoring/Assessing performance of yourself, other individuals, or organizations to make improvements or take corrective action. Reading Comprehension -- Understanding written sentences and paragraphs in work related documents. Service Orientation -- Actively looking for ways to help people. Active Learning -- Understanding the implications of new information for both current and future problem-solving and decision-making. Negotiation -- Bringing others together and trying to reconcile differences.

Oral Comprehension -- The ability to listen to and understand information and ideas presented through spoken words and sentences. Written Comprehension -- The ability to read and understand information and ideas presented in writing. Speech Clarity -- The ability to speak clearly so others can understand you. Oral Expression -- The ability to communicate information and ideas in speaking so others will understand. Written Expression -- The ability to communicate information and ideas in writing so others will understand. Problem Sensitivity -- The ability to tell when something is wrong or is likely to go wrong. It does not involve solving the problem, only recognizing there is a problem. Inductive Reasoning -- The ability to combine pieces of information to form general rules or conclusions (includes finding a relationship among seemingly unrelated events). Deductive Reasoning -- The ability to apply general rules to specific problems to produce answers that make sense. Speech Recognition -- The ability to identify and understand the speech of another person. Originality -- The ability to come up with unusual or clever ideas about a given topic or situation, or to develop creative ways to solve a problem.

Establishing and Maintaining Interpersonal Relationships -- Developing constructive and cooperative working relationships with others, and maintaining them over time. Making Decisions and Solving Problems -- Analyzing information and evaluating results to choose the best solution and solve problems. Communicating with Supervisors, Peers, or Subordinates -- Providing information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person. Performing for or Working Directly with the Public -- Performing for people or dealing directly with the public. This includes serving customers in restaurants and stores, and receiving clients or guests. Getting Information -- Observing, receiving, and otherwise obtaining information from all relevant sources. Communicating with Persons Outside Organization -- Communicating with people outside the organization, representing the organization to customers, the public, government, and other external sources. This information can be exchanged in person, in writing, or by telephone or e-mail. Organizing, Planning, and Prioritizing Work -- Developing specific goals and plans to prioritize, organize, and accomplish your work. Thinking Creatively -- Developing, designing, or creating new applications, ideas, relationships, systems, or products, including artistic contributions. Resolving Conflicts and Negotiating with Others -- Handling complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others. Developing and Building Teams -- Encouraging and building mutual trust, respect, and cooperation among team members.