Plan, direct, and coordinate the storage and distribution operations within an organization or the activities of organizations that are engaged in storing and distributing materials and products.

Supervise the activities of workers engaged in receiving, storing, testing, and shipping products or materials. Plan, develop, and implement warehouse safety and security programs and activities. Review invoices, work orders, consumption reports, and demand forecasts in order to estimate peak delivery periods and to issue work assignments. Schedule and monitor air or surface pickup, delivery, or distribution of products or materials. Interview, select, and train warehouse and supervisory personnel. Confer with department heads to coordinate warehouse activities, such as production, sales, records control, and purchasing. Respond to customers' or shippers' questions and complaints regarding storage and distribution services. Inspect physical conditions of warehouses, vehicle fleets and equipment, and order testing, maintenance, repair, or replacement as necessary. Develop and document standard and emergency operating procedures for receiving, handling, storing, shipping, or salvaging products or materials. Examine products or materials in order to estimate quantities or weight and type of container required for storage or transport. Negotiate with carriers, warehouse operators and insurance company representatives for services and preferential rates. Issue shipping instructions and provide routing information to ensure that delivery times and locations are coordinated. Examine invoices and shipping manifests for conformity to tariff and customs regulations. Prepare and manage departmental budgets. Prepare or direct preparation of correspondence, reports, and operations, maintenance, and safety manuals. Arrange for necessary shipping documentation, and contact customs officials in order to effect release of shipments. Advise sales and billing departments of transportation charges for customers' accounts. Evaluate freight costs and the inventory costs associated with transit times in order to ensure that costs are appropriate. Participate in setting transportation and service rates. Track and trace goods while they are en route to their destinations, expediting orders when necessary. Arrange for storage facilities when required. Develop and implement plans for facility modification or expansion, such as equipment purchase or changes in space allocation or structural design. Evaluate locations for new warehouses and distribution networks in order to determine their potential usefulness.

Customer and Personal Service -- Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction. English Language -- Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar. Administration and Management -- Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources. Mathematics -- Knowledge of arithmetic, algebra, geometry, calculus, statistics, and their applications. Personnel and Human Resources -- Knowledge of principles and procedures for personnel recruitment, selection, training, compensation and benefits, labor relations and negotiation, and personnel information systems. Clerical -- Knowledge of administrative and clerical procedures and systems such as word processing, managing files and records, stenography and transcription, designing forms, and other office procedures and terminology. Computers and Electronics -- Knowledge of circuit boards, processors, chips, electronic equipment, and computer hardware and software, including applications and programming. Production and Processing -- Knowledge of raw materials, production processes, quality control, costs, and other techniques for maximizing the effective manufacture and distribution of goods. Sales and Marketing -- Knowledge of principles and methods for showing, promoting, and selling products or services. This includes marketing strategy and tactics, product demonstration, sales techniques, and sales control systems. Public Safety and Security -- Knowledge of relevant equipment, policies, procedures, and strategies to promote effective local, state, or national security operations for the protection of people, data, property, and institutions.

Time Management -- Managing one's own time and the time of others. Reading Comprehension -- Understanding written sentences and paragraphs in work related documents. Management of Personnel Resources -- Motivating, developing, and directing people as they work, identifying the best people for the job. Speaking -- Talking to others to convey information effectively. Critical Thinking -- Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems. Monitoring -- Monitoring/Assessing performance of yourself, other individuals, or organizations to make improvements or take corrective action. Active Listening -- Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times. Instructing -- Teaching others how to do something. Judgment and Decision Making -- Considering the relative costs and benefits of potential actions to choose the most appropriate one. Active Learning -- Understanding the implications of new information for both current and future problem-solving and decision-making.

Speech Clarity -- The ability to speak clearly so others can understand you. Speech Recognition -- The ability to identify and understand the speech of another person. Oral Expression -- The ability to communicate information and ideas in speaking so others will understand. Oral Comprehension -- The ability to listen to and understand information and ideas presented through spoken words and sentences. Problem Sensitivity -- The ability to tell when something is wrong or is likely to go wrong. It does not involve solving the problem, only recognizing there is a problem. Near Vision -- The ability to see details at close range (within a few feet of the observer). Inductive Reasoning -- The ability to combine pieces of information to form general rules or conclusions (includes finding a relationship among seemingly unrelated events). Deductive Reasoning -- The ability to apply general rules to specific problems to produce answers that make sense. Written Comprehension -- The ability to read and understand information and ideas presented in writing. Category Flexibility -- The ability to generate or use different sets of rules for combining or grouping things in different ways.

Communicating with Supervisors, Peers, or Subordinates -- Providing information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person. Making Decisions and Solving Problems -- Analyzing information and evaluating results to choose the best solution and solve problems . Getting Information -- Observing, receiving, and otherwise obtaining information from all relevant sources. Interacting With Computers -- Using computers and computer systems (including hardware and software) to program, write software, set up functions, enter data, or process information. Organizing, Planning, and Prioritizing Work -- Developing specific goals and plans to prioritize, organize, and accomplish your work. Processing Information -- Compiling, coding, categorizing, calculating, tabulating, auditing, or verifying information or data. Identifying Objects, Actions, and Events -- Identifying information by categorizing, estimating, recognizing differences or similarities, and detecting changes in circumstances or events. Communicating with Persons Outside Organization -- Communicating with people outside the organization, representing the organization to customers, the public, government, and other external sources. This information can be exchanged in person, in writing, or by telephone or e-mail. Coordinating the Work and Activities of Others -- Getting members of a group to work together to accomplish tasks. Guiding, Directing, and Motivating Subordinates -- Providing guidance and direction to subordinates, including setting performance standards and monitoring performance.