Greet passengers boarding transportation equipment, and announce routes and stops.
Issue and collect passenger boarding passes and transfers, tearing or punching tickets as necessary to prevent reuse.
Provide boarding assistance to elderly, sick, or injured people.
Provide customers with information on routes, gates, prices, timetables, and/or terminals and concourses.
Respond to passengers' questions, requests, or complaints.
Signal transportation operators to stop or to proceed.
Adjust window shades and seat cushions at the request of passengers.
Clean rooms and bathroom facilities, change linens, and replenish supplies in washrooms.
Distribute sports and game equipment, magazines, newspapers, pillows, blankets, and other items to passengers and guests.
Inspect kitchens and dining areas to ensure adherence to sanitation requirements.
Open and close doors for passengers.
Perform equipment safety checks prior to departure.
Collect fares from passengers and provide change in return.
Count and verify tickets and seat reservations, and record numbers of passengers boarding and disembarking.
Determine and/or facilitate seating arrangements.
Explain and demonstrate safety procedures and safety equipment use.
Serve food and beverages.
Transport baggage or coordinate transportation between assigned rooms, terminals, and/or platforms.
Customer and Personal Service -- Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
Transportation -- Knowledge of principles and methods for moving people or goods by air, rail, sea, or road, including the relative costs and benefits.
Public Safety and Security -- Knowledge of relevant equipment, policies, procedures, and strategies to promote effective local, state, or national security operations for the protection of people, data, property, and institutions.
Transportation Attendants, Except Flight Attendants and Baggage Porters Job Description & Jobs
Job Title: Transportation Attendants, Except Flight Attendants and Baggage Porters
RIASEC Career Code: E-S-R SOC: 39-6032.00
Job Description for:"Transportation Attendants, Except Flight Attendants and Baggage Porters"
Provide services to ensure the safety and comfort of passengers aboard ships, buses, trains, or within the station or terminal. Perform duties, such as greeting passengers, explaining the use of safety equipment, serving meals or beverages, or answering questions related to travel.
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Job Tasks for:
"Transportation Attendants, Except Flight Attendants and Baggage Porters"
Greet passengers boarding transportation equipment, and announce routes and stops.
Issue and collect passenger boarding passes and transfers, tearing or punching tickets as necessary to prevent reuse.
Provide boarding assistance to elderly, sick, or injured people.
Provide customers with information on routes, gates, prices, timetables, and/or terminals and concourses.
Respond to passengers' questions, requests, or complaints.
Signal transportation operators to stop or to proceed.
Adjust window shades and seat cushions at the request of passengers.
Clean rooms and bathroom facilities, change linens, and replenish supplies in washrooms.
Distribute sports and game equipment, magazines, newspapers, pillows, blankets, and other items to passengers and guests.
Inspect kitchens and dining areas to ensure adherence to sanitation requirements.
Open and close doors for passengers.
Perform equipment safety checks prior to departure.
Collect fares from passengers and provide change in return.
Count and verify tickets and seat reservations, and record numbers of passengers boarding and disembarking.
Determine and/or facilitate seating arrangements.
Explain and demonstrate safety procedures and safety equipment use.
Serve food and beverages.
Transport baggage or coordinate transportation between assigned rooms, terminals, and/or platforms.
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Knowledge Requirements for:
"Transportation Attendants, Except Flight Attendants and Baggage Porters"
Customer and Personal Service -- Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
Transportation -- Knowledge of principles and methods for moving people or goods by air, rail, sea, or road, including the relative costs and benefits.
Public Safety and Security -- Knowledge of relevant equipment, policies, procedures, and strategies to promote effective local, state, or national security operations for the protection of people, data, property, and institutions.
See the education requirements for Transportation Attendants, Except Flight Attendants and Baggage Porters
Skill Requirements for:
"Transportation Attendants, Except Flight Attendants and Baggage Porters"
Service Orientation -- Actively looking for ways to help people.
Speaking -- Talking to others to convey information effectively.
Social Perceptiveness -- Being aware of others' reactions and understanding why they react as they do.
Active Listening -- Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
Ability Requirements for:
"Transportation Attendants, Except Flight Attendants and Baggage Porters"
Oral Expression -- The ability to communicate information and ideas in speaking so others will understand.
Speech Clarity -- The ability to speak clearly so others can understand you.
Problem Sensitivity -- The ability to tell when something is wrong or is likely to go wrong. It does not involve solving the problem, only recognizing there is a problem.
Oral Comprehension -- The ability to listen to and understand information and ideas presented through spoken words and sentences.
"Transportation Attendants, Except Flight Attendants and Baggage Porters" Job Activities
Performing for or Working Directly with the Public -- Performing for people or dealing directly with the public. This includes serving customers in restaurants and stores, and receiving clients or guests.
Assisting and Caring for Others -- Providing personal assistance, medical attention, emotional support, or other personal care to others such as coworkers, customers, or patients.
Communicating with Persons Outside Organization -- Communicating with people outside the organization, representing the organization to customers, the public, government, and other external sources. This information can be exchanged in person, in writing, or by telephone or e-mail.
Establishing and Maintaining Interpersonal Relationships -- Developing constructive and cooperative working relationships with others, and maintaining them over time.
Handling and Moving Objects -- Using hands and arms in handling, installing, positioning, and moving materials, and manipulating things.
Performing General Physical Activities -- Performing physical activities that require considerable use of your arms and legs and moving your whole body, such as climbing, lifting, balancing, walking, stooping, and handling of materials.
Documenting/Recording Information -- Entering, transcribing, recording, storing, or maintaining information in written or electronic/magnetic form.
Monitor Processes, Materials, or Surroundings -- Monitoring and reviewing information from materials, events, or the environment, to detect or assess problems.
Communicating with Supervisors, Peers, or Subordinates -- Providing information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.
Evaluating Information to Determine Compliance with Standards -- Using relevant information and individual judgment to determine whether events or processes comply with laws, regulations, or standards.
Job Description for: "Transportation Attendants, Except Flight Attendants and Baggage Porters"
Performing for or Working Directly with the Public -- Performing for people or dealing directly with the public. This includes serving customers in restaurants and stores, and receiving clients or guests.
Assisting and Caring for Others -- Providing personal assistance, medical attention, emotional support, or other personal care to others such as coworkers, customers, or patients.
Communicating with Persons Outside Organization -- Communicating with people outside the organization, representing the organization to customers, the public, government, and other external sources. This information can be exchanged in person, in writing, or by telephone or e-mail.
Establishing and Maintaining Interpersonal Relationships -- Developing constructive and cooperative working relationships with others, and maintaining them over time.
Handling and Moving Objects -- Using hands and arms in handling, installing, positioning, and moving materials, and manipulating things.
Performing General Physical Activities -- Performing physical activities that require considerable use of your arms and legs and moving your whole body, such as climbing, lifting, balancing, walking, stooping, and handling of materials.
Documenting/Recording Information -- Entering, transcribing, recording, storing, or maintaining information in written or electronic/magnetic form.
Monitor Processes, Materials, or Surroundings -- Monitoring and reviewing information from materials, events, or the environment, to detect or assess problems.
Communicating with Supervisors, Peers, or Subordinates -- Providing information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.
Evaluating Information to Determine Compliance with Standards -- Using relevant information and individual judgment to determine whether events or processes comply with laws, regulations, or standards.