Plan, direct, and coordinate the transportation operations within an organization or the activities of organizations that provide transportation services.

Direct activities related to dispatching, routing, and tracking transportation vehicles, such as aircraft and railroad cars. Plan, organize and manage the work of subordinate staff to ensure that the work is accomplished in a manner consistent with organizational requirements. Direct investigations to verify and resolve customer or shipper complaints. Serve as contact persons for all workers within assigned territories. Implement schedule and policy changes. Collaborate with other managers and staff members in order to formulate and implement policies, procedures, goals, and objectives. Monitor operations to ensure that staff members comply with administrative policies and procedures, safety rules, union contracts, and government regulations. Promote safe work activities by conducting safety audits, attending company safety meetings, and meeting with individual staff members. Develop criteria, application instructions, procedural manuals, and contracts for federal and state public transportation programs. Monitor spending to ensure that expenses are consistent with approved budgets. Direct and coordinate, through subordinates, activities of operations department in order to obtain use of equipment, facilities, and human resources . Direct activities of staff performing repairs and maintenance to equipment, vehicles, and facilities. Conduct investigations in cooperation with government agencies to determine causes of transportation accidents and to improve safety procedures. Analyze expenditures and other financial information in order to develop plans, policies, and budgets for increasing profits and improving services. Negotiate and authorize contracts with equipment and materials suppliers, and monitor contract fulfillment. Supervise workers assigning tariff classifications and preparing billing. Set operations policies and standards, including determination of safety procedures for the handling of dangerous goods. Recommend or authorize capital expenditures for acquisition of new equipment or property in order to increase efficiency and services of operations department. Prepare management recommendations, such as proposed fee and tariff increases or schedule changes. Conduct employee training sessions on subjects such as hazardous material handling, employee orientation, quality improvement and computer use. Participate in union contract negotiations and settlements of grievances. Provide administrative and technical assistance to those receiving transportation-related grants. Direct procurement processes, including equipment research and testing, vendor contracts, and requisitions approval.

Transportation -- Knowledge of principles and methods for moving people or goods by air, rail, sea, or road, including the relative costs and benefits. Customer and Personal Service -- Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction. Administration and Management -- Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources. Clerical -- Knowledge of administrative and clerical procedures and systems such as word processing, managing files and records, stenography and transcription, designing forms, and other office procedures and terminology. English Language -- Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.

Reading Comprehension -- Understanding written sentences and paragraphs in work related documents. Time Management -- Managing one's own time and the time of others. Coordination -- Adjusting actions in relation to others' actions. Active Listening -- Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times. Critical Thinking -- Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems. Speaking -- Talking to others to convey information effectively. Active Learning -- Understanding the implications of new information for both current and future problem-solving and decision-making. Learning Strategies -- Selecting and using training/instructional methods and procedures appropriate for the situation when learning or teaching new things. Writing -- Communicating effectively in writing as appropriate for the needs of the audience. Judgment and Decision Making -- Considering the relative costs and benefits of potential actions to choose the most appropriate one.

Oral Expression -- The ability to communicate information and ideas in speaking so others will understand. Problem Sensitivity -- The ability to tell when something is wrong or is likely to go wrong. It does not involve solving the problem, only recognizing there is a problem. Oral Comprehension -- The ability to listen to and understand information and ideas presented through spoken words and sentences. Speech Recognition -- The ability to identify and understand the speech of another person. Speech Clarity -- The ability to speak clearly so others can understand you. Inductive Reasoning -- The ability to combine pieces of information to form general rules or conclusions (includes finding a relationship among seemingly unrelated events). Written Comprehension -- The ability to read and understand information and ideas presented in writing. Deductive Reasoning -- The ability to apply general rules to specific problems to produce answers that make sense. Written Expression -- The ability to communicate information and ideas in writing so others will understand. Near Vision -- The ability to see details at close range (within a few feet of the observer).

Making Decisions and Solving Problems -- Analyzing information and evaluating results to choose the best solution and solve problems. Getting Information -- Observing, receiving, and otherwise obtaining information from all relevant sources. Documenting/Recording Information -- Entering, transcribing, recording, storing, or maintaining information in written or electronic/magnetic form. Updating and Using Relevant Knowledge -- Keeping up-to-date technically and applying new knowledge to your job. Communicating with Supervisors, Peers, or Subordinates -- Providing information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person. Communicating with Persons Outside Organization -- Communicating with people outside the organization, representing the organization to customers, the public, government, and other external sources. This information can be exchanged in person, in writing, or by telephone or e-mail. Scheduling Work and Activities -- Scheduling events, programs, and activities, as well as the work of others. Evaluating Information to Determine Compliance with Standards -- Using relevant information and individual judgment to determine whether events or processes comply with laws, regulations, or standards. Organizing, Planning, and Prioritizing Work -- Developing specific goals and plans to prioritize, organize, and accomplish your work. Judging the Qualities of Things, Services, or People -- Assessing the value, importance, or quality of things or people.