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    Telephone Counseling/Intake Volunteer

    TELEPHONE COUNSELOR/INTAKE VOLUNTEER DESCRIPTIONS The WLP’s Telephone Counseling Service provides legal information to thousands of callers annually relating to domestic violence, separation and divorce, support and custody, the legal rights of lesbian and gay parents, reproductive rights, employment, housing, and welfare. The overwhelming majority of our callers are women, most of them low-income. We offer two types of volunteer experiences relating to this service. Each is discussed in detail below. For either role, volunteers must be: • At least 18 years old, mature and dependable; • Compassionate listeners, able to relate to and help many types of people; and • Understanding of and comfortable with feminist perspectives. TELEPHONE COUNSELORS Telephone counselors take information from callers about their concerns and provide legal information and extensive referrals in response. Counselors receive in-depth training and supervision to assure that the legal information they provide to callers is accurate and complete. Because of the intense nature of our work, counselors must be: • Available for eight hours per week between 9am and 5pm, Monday through Friday, for at least one school semester (counselors typically work two four-hour shifts per week, 9:00 a.m.-1:00 p.m. or 1:00-5:00 p.m., on different days; internships of 20 to 40 hours a week may be arranged); • Able to learn and understand precise and detailed information. INTAKE WORKERS Volunteers who are unable to commit to the time requirement for telephone counselors may serve as intake workers, who take initial calls from people wishing to speak to counselors. They record basic information and assess the callers’ situations for urgency. They enter the calls into the counseling database and, when appropriate, seek emergency intervention by a trained counselor or supervisor. Intake workers receive training at the WLP by both administrative staff and the counseling supervisor/s.

    Legal

    Part Time

    0.00

    Pennsylvania

    10/11/2007


  • Company Information


    Women's Law Project

    The Women's Law Project (WLP) is a nonprofit public interest legal advocacy organization that seeks to advance the legal, social, and economic status of women through litigation, public policy advocacy, public education, and individual counseling

    125 S. 9th StreetSuite 300
    Philadelphia, Pennsylvania
    19107